Delivery & Returns Policy
Online
Should you not be entirely happy with your purchase then we are more than happy to accept returns for your online purchases. Items must be returned within 14 days of the purchase date for a full refund and must be in the original unworn condition with the original packaging and documents. The refund will be processed via the original payment method but please note we will not be responsible for refunding any postage charges incurred for returning your items. Good should be returned by Royal Mail Special Delivery service or in person to our store in Bridgwater, Somerset. If you are returning to our store, please ensure you bring your receipt with you. In the interest of hygiene, we cannot accept the return of earrings unless they are received in a faulty condition.
Rings – If you order the incorrect ring size, we are willing to re-size the ring free of charge up to 30 days after the purchase. You will be responsible for any postage charges incurred to return the ring to us.
Personalised & bespoke items – Any items which have been specifically personalised for a customer such as made to order or engraved cannot be returned as they cannot be resold to another customer.
Buying or ordering a gift – The same return policies apply. You cannot exchange or return an item if the following applies:
Rings – If you order the incorrect ring size, we are willing to re-size the ring free of charge up to 30 days after the purchase. You will be responsible for any postage charges incurred to return the ring to us.
Personalised & bespoke items – Any items which have been specifically personalised for a customer such as made to order or engraved cannot be returned as they cannot be resold to another customer.
Buying or ordering a gift – The same return policies apply. You cannot exchange or return an item if the following applies:
- The item has been engraved
- The item has been personalised
- The item has been worn
- Any damage has occurred to the item
- Any paperwork linked to the item has been lost
- It has been over 28 days since the item was purchased
How do I return an item?
Before you return an item, please contact us by email to advise what you would like to return and the reason why.
[email protected]
We will then respond with details on how, and where to return the unwanted goods. Once we receive the item, it will be inspected to make sure it is in the original condition along with the original packaging it was sent in. Items should be returned to us by Royal Mail Special Delivery but please note we do not cover the cost of the return postage unless the items are faulty. We will not be responsible for any damage occurred to the items whilst in your care.
Please allow 5-10 days from the date we receive your item back for authorised refunds to be credited back into your account.
[email protected]
We will then respond with details on how, and where to return the unwanted goods. Once we receive the item, it will be inspected to make sure it is in the original condition along with the original packaging it was sent in. Items should be returned to us by Royal Mail Special Delivery but please note we do not cover the cost of the return postage unless the items are faulty. We will not be responsible for any damage occurred to the items whilst in your care.
Please allow 5-10 days from the date we receive your item back for authorised refunds to be credited back into your account.
Cancellation Policy
If you decide to cancel your item, please notify us as soon as possible either by phone 01278 422 672 or email [email protected]. A full refund will be given when purchased online or an exchanged or credit note offered if purchased in store. Please allow 5-10 working days for refunds to appear in your account.
If you decide to cancel a personalised or bespoke item, then please contact us as soon as possible. We will do our best to stop the manufacturing process and you will be offered a full or partial refund if ordered online depending on the progress of the item. If ordered in store then a credit note or exchange will be offered.
If you decide to cancel a personalised or bespoke item, then please contact us as soon as possible. We will do our best to stop the manufacturing process and you will be offered a full or partial refund if ordered online depending on the progress of the item. If ordered in store then a credit note or exchange will be offered.
Delivery Policy
We use Royal Mail Special Delivery service which is a next day service, but we do have a 2 day processing time to allow us to get your item ready for despatch. If you require your item urgently, then please get in contact and we will do our very best to despatch your item the same day where possible.
Items will need to have a signature so you will need to ensure someone is available to sign for your items when ordering. Orders can also be collected in store if you prefer at the following address:
Wilkins Jewellers
5-7 High Street
Bridgwater
Somerset
TA6 3BE
Bespoke and personalised items will have a longer delivery time which we will advise you of when you place your order. Please allow at least 2-3 weeks but this could be longer in busy periods. Please take this into consideration when ordering for special occasions or dates.
Items will need to have a signature so you will need to ensure someone is available to sign for your items when ordering. Orders can also be collected in store if you prefer at the following address:
Wilkins Jewellers
5-7 High Street
Bridgwater
Somerset
TA6 3BE
Bespoke and personalised items will have a longer delivery time which we will advise you of when you place your order. Please allow at least 2-3 weeks but this could be longer in busy periods. Please take this into consideration when ordering for special occasions or dates.